Our complaints policy
The Cinnamon Trust is committed to providing a high-quality legal service to all our supporters. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details.
What will happen next?
- A Cinnamon Trust Manager will acknowledge receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.2. They will then investigate your complaint. This will normally involve speaking to any relevant persons so we can get an overview. The Trust will then get together with relevant staff members to discuss the findings.3. The Cinnamon Trust will then discuss and hopefully resolve the complaint. They will do this within 7 days of sending you the acknowledgement letter.
4. Within three days of the meeting, The Manager will write to you to confirm what took place and any solutions they have agreed.
5. At this stage, if you are still not satisfied, you should contact us again and we will arrange for the matter to be placed before our Chief Executive and Board of Trustees.
6. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
