Privacy Policy

At The Cinnamon Trust, we are committed to protecting your privacy.

We use your personal information solely to manage your account and deliver the services and products you've requested. This policy outlines our practices regarding your personal data and how we handle it.

Who We Are

The Cinnamon Trust is a registered charity in England and Wales (Charity No. 1134680) and a limited company (Company No. 07004861). Our registered office is located at 10 Market Square, Hayle, Cornwall TR27 4HE. For the purposes of the Data Protection Act 2018, we act as the data controller.

Information We Collect

We collect personal information directly from you when you:

Request our services, such as dog walking or short-term fostering.
Make a donation.
Request literature, including brochures, newsletters, or membership forms.
Purchase items from our catalogue or branded goods.
Submit a pet profile pack or a Pet Friendly Care Home pack.
Make payments as a volunteer or supplier.
Maintain our account records.

The information you provide may include:

Name, address, email address, and phone number.
Date of birth.
Medical conditions or health issues relevant to our services.
Financial information for processing donations or payments.

How We Use Your Information

We use your personal data to:

Process and respond to your requests, enquiries, and complaints.
Provide the services and products you’ve requested.
Communicate with you about the assistance we provide.
Send our Spring and Christmas newsletters and catalogues.
Process donations and claim Gift Aid, if applicable.
Handle expense claims, invoices, and payments.
Update our records, including details of your registered pets.

Data Security and Retention

We are committed to ensuring the security of your personal information. We store your data securely and retain it only as long as necessary to provide the services and products you’ve requested. We do not share your information with other companies or organizations unless required by law or to prevent fraud.

Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to any inaccurate or incomplete data.
Request the deletion of your personal information.
Withdraw your consent for us to process your data at any time.

To exercise these rights, please contact us at admin@cinnamon.org.uk. If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Children Under 16

If you are under 16, please obtain permission from a parent or guardian before providing any personal information to us. Without this consent, we cannot accept your personal information to register as a Young Volunteer.